HomepageAbout usOur ProductsHow to cook your HaggisAll about Rabbie BurnsHaggis HurlingOur Archives

About Us McKean Foods are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at scottishhaggis@mckean.co.uk.
Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping trolley. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. If you are shopping from outwith the UK, place your order and your credit card company will convert the transaction from your own currency to £Sterling.

We accept most major Credit Cards including Visa.. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet however please be advised that we cannot ship the product until all information has been processed.

Shipping And Handling As our on-line business continues to grow, we are constantly improving our method of despatch in order that our products arrive with our customers in perfect condition. Your haggis will arrive deep-chilled in a boxed & sealed insulated container. Within the container is a new type of "Ice-pack" which assists in ensuring that a low temperature is maintained throughout.

For your information, the haggis may be stored under refrigeration, observing the "Use By" information on the label, or may be placed in a Home-Freezer on day of delivery and Used within 3 months of Date of Freezing.

If for any reason you are concerned about delivery times, please contact us immediately where one of our Customer Care Team ( Tel: +44(0)141 - 336 - 6543 / email: scottishhaggis@mckean.co.uk ) will get the answers you are looking for. All calls are at standard rate.

Delivery Schedule Please note the following despatch and delivery arrangements:

MAINLAND UK.

1. If ordered within the UK your order will undergo "First Available Despatch" Delivery. Your order will arrive between 24 & 48 hours of despatching.

2. The above arrangements have been made in order to maintain a minimum cost to the customer. As such, the following despatching arrangements have been agreed with our courier:

Special "Next Day" deliveries can be made by arrangement. Such deliveries will unfortunately incurr an additional charge depending on timing and location.

No orders are despatched on a Friday unless Saturday delivery is requested. Saturday deliveries will incur an additional carriage of £10.

OUTSIDE MAINLAND UK

All orders received outside mainland UK will be dealt with on an individual basis.

Orders despatched Mon to Wed only. Average of 5 - 7 days for delivery.

We can offer Air Freight delivery if required but this will incur an additional carriage charge.

If your country is not listed this does not mean we cannot deliver to you. In such an instance please Email us as you may require special Certification to accompany your order.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges There is no tax on Food products in the UK.
Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer and are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. If for any reason you are not satisfied please advise us immediately. We will endeavour to respond to your complaint within 5 working days, whereupon, we will organise for the return of your product in order that we can assess what went wrong and how we can improve. More importantly we will ensure that a full refund is made or, if preferred, a timely replacement is on its way to you at no extra cost.

For contact details see "Reaching Us".

- This does not affect your statutory rights as a consumer.

Reaching Us If you need to reach us, please email us on <scottishhaggis@mckean.co.uk>.

Alternatively, you can call on <+44(0)141 336 6543> (International +44 <phone without first zero>) between the hours of 0800hrs and 0430hrs Monday to Friday. There is also a 24 Answer-phone service.

You may also fax us on <+44(0)141 336 4857> or write to us at <70 Glentanar Road, The Balmore Estate, Glasgow G22 7XS, Scotland,UK>. All calls are at standard rate.

Privacy Policy Information collected is only that which is given at time of ordering. This information is only taken for contact, billing and delivery purposes and held in accordance with The Data Protection Act 1998.

- McKean Foods do not disclose buyers information to third parties.

- Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

- You may be Emailed with updated marketing material from McKean Foods. We will however strictly observe your wishes should you prefer not to receive Email and/or marketing material from McKean Foods.

- The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

- Any concerns or particular requests you may have regarding privacy should be emailed to <privacy@scottishhaggis.co.uk>

- This does not affect your statutory rights as a consumer.

Returns Policy If for any reason you have received faulty or unacceptable goods, Mckean Foods where appropriate will undertake to have the products uplifted and/or a full refund given.
Remittance Terms We regret that we are unable to despatch goods until full Credit Card details have been supplied and verified. Your credit card will be debited on day of despatch.




Visa payments supported by WorldPay   Visa/Delta payments supported by WorldPay   Visa/Electron payments supported by WorldPay   Mastercard payments supported by WorldPay   Switch payments supported by WorldPay   American Express payments supported by WorldPay
Diners payments supported by WorldPay   JCB   Laser payments supported by WorldPay   Solo payments supported by WorldPay   ELV payments supported by WorldPay
Powered By WorldPayWorldPay Guarantee


Copyright © 2005 Mckeans. All rights reserved